End User Support Engineer

End User Support Engineer

Job Description

[Equivalent to c. $100-150k Comp Package | Hybrid Working]

Our client, a leading global shipping specialist, is seeking an innovative and experienced End User Support/Compute Engineer to deliver exceptional white-glove support to their users. The ideal candidate should have a strong background in modern desktop management, cloud services, and scripting, with a passion for staying up-to-date with the latest industry trends and technologies!

Key Responsibilities:

• Provide personalised support to end-users, resolving hardware, software, and connectivity issues
• Manage and maintain desktops and laptops, including imaging, deployment, patching, and upgrades
• Administer and configure cloud services like Microsoft 365, Azure, and Microsoft Intune for device and app management
• Implement and support BYOD policies, ensuring secure access and data protection
• Automate routine tasks with scripts (e.g., PowerShell, Bash) to enhance operational efficiency
• Collaborate with teams to understand user needs and implement productivity-enhancing solutions
• Provide training and documentation on new technologies, best practices, and cyber threats
• Stay current with emerging technologies and best practices in end-user computing and desktop support
• Support and manage messaging, voice, and video conference platforms

Key Requirements:

• Degree in Computer Science, IT, or a related field, or equivalent experience
• 3-5 years in end-user computing, desktop support, or a similar role
• Proficiency in Windows and macOS operating systems, including deployment and troubleshooting
• Hands-on experience with Microsoft 365 suite, Azure services, and Microsoft Intune
• Familiarity with MDM solutions and BYOD policies
• In-depth knowledge of cybersecurity threats (e.g., phishing, malware, ransomware, APTs)
• Strong scripting skills (e.g., PowerShell, Bash)
• Strong analytical and problem-solving abilities
  
• (Preferred) Experience with virtualisation technologies (e.g., VMware, Hyper-V) and VDI solutions
• (Preferred) Knowledge of modern desktop management tools (e.g., Microsoft Endpoint Manager, Workspace ONE)
• (Preferred) Familiarity with cloud-based desktop services (e.g., Windows 365, Azure Virtual Desktop)
  

Please Note: In this case our client is unable to sponsor candidates, so please make sure you have a pre-existing Right to Work in Dubai.

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