Engineering Operations Manager

Europe, United Kingdom, London
Job ID: 1765

Job Description

Our client is one of Europe’s finest quantitative trading firms, taking on some of the most challenging questions in finance today. They leverage bleeding edge tech across machine learning and big data, and have built some of the most advanced systems on the planet.

Role Responsibilities:

  • Oversee day-to-day operations for multiple functions, ensuring that systems, services and infrastructure are working reliably and securely, and any operational issues are dealt with and communicated to the relevant stakeholders
  • Responsible for tracking the performance of the function(s) against agreed KPIs/OKRs on regular basis and working with stakeholders to drive improvement on an ongoing basis
  • Work with Security Partners and the Engineering leadership team to ensure the respective functions adhere to security mandates
  • Responsible for the transition of major programs into operational state, as well as process and efficiency improvements across respective function(s) (all in co-ordination with key stakeholders)
  • Produce timely and accurate monthly, quarterly and annual functional reporting packs/metrics
  • Collaborate and openly debate with the team to manage projects, solve problems, discuss challenges and learn more about critical issues as a group
  • Work with Engineering teams to ensure the adherence to key operational processes such as incident management and change management
  • Ensure transparent and timely reporting to stakeholders on the Engineering roadmap, major deliverables, and the operational performance of Engineering
  • Manage cross-product/cross-function initiatives for Engineering, ensuring consistency in approach across functions whilst working closely with other Operations Managers/Directors
  • Assist with workforce management and organisational engagement programs, such as town halls, manager meetings, and general communications

Technical Experience and Qualifications Required:

  • 8+ years of technical/operations management experience in the technology/finance industry
  • Working knowledge of IT infrastructure and operations best practices within an ITIL framework
  • Experience working in a DevOps environment
  • Experience in software development areas would be beneficial
  • Experience in incident, problem, change and configuration management
  • Understanding of commercial aspects of IT service delivery
  • Able to facilitate discussions to enable people to collaborate with each other independently
  • Able to work with many simultaneous tasks in a time-sensitive environment
  • Able to drive significant change in a rapidly evolving organisation, with little direction and without adversely impacting day-to-day delivery
  • Able to ensure accurate information maintenance at all levels despite rapid and frequent changes
  • Leadership skills and a high level of credibility at senior management level
  • Able to build and manage a strong network of relationships based on integrity and trust
  • Must be able to demonstrate stakeholder management, communication and presentation skills

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