Desktop Support Engineer

United States, New York
Job ID: 1401

Job Description

[c. $75-125k Comp Package | *Flexible Working Options]

We are looking for a talented Desktop Support Analyst to join our client's IT Support team. Our client is a leading global investment management firm specialising in systematic and quantitative strategies. With a worldwide presence, they foster collaboration across teams globally. In this role, you will enable productivity by providing vital desktop support services to their global user base, driving operational efficiencies within their cutting-edge environment

Key Responsibilities:

  • Provide 24/5 desktop support to a global 500+ user base
  • Troubleshoot Windows, Office, Active Directory, and remote access issues
  • Manage service requests, incidents, and alerts utilising internal processes
  • Collaborate with teams to resolve complex issues
  • Automate tasks to enhance efficiency and productivity
  • Contribute to the development of strategic solutions
  • Undertake on-call duties on rotation

Key Requirements:

  • Extensive expertise in Windows 10, Windows Server 2012+, Office Suite, Office 365, Azure (including OneDrive, DLP, and SharePoint)
  • Proficient in Active Directory, Group Policy, remote access solutions, and software deployment
  • Strong working knowledge of PowerShell, Python, and Linux
  • Skilled in installing, troubleshooting, and managing desktop hardware
  • Customer service-oriented with excellent problem-solving abilities
  • Self-motivated with strong prioritisation and time management
  • Ability to thrive in a fast-paced environment
  • Degree in Computer Science, Engineering, or a related field


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