IT Support Specialist

Europe, United Kingdom, London
Job ID: 1782

Job Description

This opportunity is with a leading firm which powers exchanges across the globe, offering trading services across a diverse range of products, including options, futures, equities, ETPs, and FX.

You will act as the primary point-of-contact for support and all end-sure hardware software, including:

  • Windows workstations, virtual, physical and Thin Clients
  • Microsoft Teams, Headsets/Webcams, Basic Desk Phone Configuration
  • Video Conferencing Equipment
  • VMWare Virtual Desktops, Thin Clients, and Horizon View
  • MS Office products and All Major Browsers
  • Remote Access
  • Mobile phones
  • Printers/Copiers

Role Responsibilities:

  • Hardware and Software Procurement and Asset Management
  • New User Setup
  • Virtual Desktop Administration
  • Software Deployment
  • Patching of Microsoft and other products
  • Break/Fix Support
  • AD Management and Token Administration
  • Equipment setup and cabling for desk moves and changes
  • Identify common issues/inefficiencies and work towards stream-lining our processes
  • Provide local and remote support for end-users in London and Amsterdam
  • Train end-users on technology and communicate changes which will impact them

Technical Experience and Qualifications Required:

  • Previous experience of Windows 10 end user support
  • Solid background in AD administration including group policies and security
  • Must have excellent customer service skills
  • Video conferencing, Cisco Room Kit or similar and Audio/Visual support experience is a plus
  • Thorough understanding of Microsoft Office365 and Teams products – Certification a plus
  • Working knowledge of Microsoft Azure, Microsoft End Point Manager, Windows Servers, Domain Controllers, DNS, DFS, DHCP
  • Develop a cooperative relationship with end-users of all technical abilities
  • A drive to create an atmosphere of competence, trust, and respect with all end-users
  • An “automate everything” attitude and desire for effective and efficient processes
  • Highly methodical and analytical approach to problem solving and evaluating technologies.
  • Positive in a team environment
  • Dedication to quality and attention to detail
  • Experience with LDAP is a plus
  • Experience with JIRA and Confluence is a plus

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