IT Support Specialist

IT Support Specialist

Job Description

This opportunity is with a leading firm which powers exchanges across the globe, offering trading services across a diverse range of products, including options, futures, equities, ETPs, and FX.

You will act as the primary point-of-contact for support and all end-sure hardware software, including:

• Windows workstations, virtual, physical and Thin Clients
• Microsoft Teams, Headsets/Webcams, Basic Desk Phone Configuration
• Video Conferencing Equipment
• VMWare Virtual Desktops, Thin Clients, and Horizon View
• MS Office products and All Major Browsers
• Remote Access
• Mobile phones
• Printers/Copiers

Role Responsibilities:

• Hardware and Software Procurement and Asset Management
• New User Setup
• Virtual Desktop Administration
• Software Deployment
• Patching of Microsoft and other products
• Break/Fix Support
• AD Management and Token Administration
• Equipment setup and cabling for desk moves and changes
• Identify common issues/inefficiencies and work towards stream-lining our processes
• Provide local and remote support for end-users in London and Amsterdam
• Train end-users on technology and communicate changes which will impact them

Technical Experience and Qualifications Required:

• Previous experience of Windows 10 end user support
• Solid background in AD administration including group policies and security
• Must have excellent customer service skills
• Video conferencing, Cisco Room Kit or similar and Audio/Visual support experience is a plus
• Thorough understanding of Microsoft Office365 and Teams products – Certification a plus
• Working knowledge of Microsoft Azure, Microsoft End Point Manager, Windows Servers, Domain Controllers, DNS, DFS, DHCP
• Develop a cooperative relationship with end-users of all technical abilities
• A drive to create an atmosphere of competence, trust, and respect with all end-users
• An “automate everything” attitude and desire for effective and efficient processes
• Highly methodical and analytical approach to problem solving and evaluating technologies.
• Positive in a team environment
• Dedication to quality and attention to detail
• Experience with LDAP is a plus
• Experience with JIRA and Confluence is a plus

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