Trading Support Engineer (Windows)

United States, New York City, NY
Job ID: 1727

Job Description

This highly-successful, tech-driven trading firm is looking for an organised, empathetic, and hands-on Support Engineer to focus on supporting Windows. As a subject-matter expert, employees will rely on you to keep the day-to-day running smoothly and you will have the opportunity to deliver highly-visible solutions, assist in improving business operations, and participate in a dynamic, changing industry. This position will also be responsible for finding and reporting on systemic issues and guiding solutions via escalations to platform engineering, ensuring solutions to issues reach users as quickly as possible.

Role Responsibilities:

  • Act as one of the first points of contact for any IT-related requests or issues that employees may experience
  • You’ll be involved in one of the highest-paced, unique support structures anywhere. Inquiries for support don’t go unanswered for longer than 10 minutes
  • You’ll administer and support Windows configurations and records of everything end-users face as well as own the data reporting and cleanup. Windows endpoints include desktops or laptops, mobile devices, printers, and any peripherals in a hybrid working environment
  • In addition to solving day-to-day issues, you’ll be responsible for understanding why they occur and providing long-term solutions to prevent them from happening again
  • You will serve as a technical lead on projects involving our support teams. When needed, you’ll be the hands, eyes, and ears of other teams to provide hands-on assistance for systems and applications and have clear cross-team communication
  • You’ll be suggesting recommendations based on requests from various departments and locations, run the required research, and test various potential solutions on a global scale

Technical Experience and Qualifications Required:

  • Deep knowledge and experience with Windows, macOS, and other operating systems
  • Prior experience in a Support Engineering role and the ability to manage your daily functions while assisting on projects and handling recurring tasks independently
  • Expertise not only troubleshooting issues and finding their root causes, but also clearly documenting steps taken to troubleshoot and ensuring they don’t reoccur
  • A deep understanding of the usual OS' and endpoints - how to provision, deploy, and maintain them; what protects them; and the software that runs on them
  • Occasional nights and weekends as required, up to 15% of the time
  • Advanced familiarity with endpoint management tools and/or modern MDM/UEM style tools
  • Experience scripting with at least 1 language such as batch, Powershell or Python with demonstrable results. You can speak to how they can be used to deploy packages and automate tasks
  • Experience with various endpoint management solutions such as MECM (or SCCM), InTune, AirWatch and ADUC
  • Experience understanding and troubleshooting Group Policy and user group membership related issues
  • Experience with enterprise backup solutions
  • Experience with troubleshooting and using Windows deployment tools such as MDT and WDS
  • You know Git, what it does and how CI/CD pipelines function enough to troubleshoot
  • You have experience with supporting Windows virtual environments
  • Experience working with collaboration tools, conferencing systems, remote IT tools, and ticketing systems is crucial

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