Desktop Support Engineer

Desktop Support Engineer

Job Description

[c. $130-160k Comp Package | Hybrid Working - 4 Days in Office]

Are you a skilled Desktop Support Analyst looking to take ownership of a global desktop infrastructure in a fast-paced, high-performance environment? Join a leading investment management firm where you'll provide enterprise-level support, drive key infrastructure projects, and enhance automation across a globally distributed user base. This role offers the chance to work with cutting-edge technologies, play a vital role in Windows migrations and office expansions, and collaborate with global teams to optimise desktop environments.

Key Responsibilities

• Deliver 24/5 desktop support to a global user base of 500+, resolving complex technical issues and managing service requests
• Troubleshoot Windows, Office, Active Directory, remote access solutions, and VMware VDI
• Oversee workstation moves, software migrations, application deployment, and policy creation
• Drive office expansion projects with a focus on automation and process efficiency
• Collaborate with internal teams on strategic infrastructure initiatives
• Maintain service requests, incident tracking, and system alerts using internal processes
• Participate in an on-call rotation, covering 1 in 13 weekends (Friday 7pm – Sunday 8pm NY time), with no mid-week on-call duties

What You Bring...

• 3-6 years of experience in desktop support and engineering roles
• Expertise in Windows 10 (Windows 11 is a bonus), Office Suite, Office 365, and Azure (OneDrive, DLP, SharePoint)
• Strong knowledge of VMware VDI environments (majority of endpoints connect via VMware)
• Hands-on experience with Active Directory, Group Policy, remote access, and software deployment
• Proficiency in PowerShell, Python, and Linux for automation and scripting
• Strong troubleshooting abilities in DNA and endpoint solutions
• Excellent problem-solving skills and a customer-focused approach
• Ability to prioritise tasks and thrive in a fast-moving environment
• (Preferred) Degree in Computer Science, Engineering, or a related field

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