IT Support/Service Desk Engineer
Job Description
[Up to c. £70k Comp Package | On-Site Working]
Role Overview
We’re supporting a leading UK financial services organisation that plays a critical role in long-term pension security. As part of their Technology Operations function, they’re looking to add an IT Support/Service Desk Engineer to strengthen day-to-day service delivery across the business. This role sits at the frontline of technology operations, providing hands-on support across end-user computing, collaboration tools, and core IT services. You’ll be a visible presence for users, ensuring systems run smoothly, issues are resolved efficiently, and technology supports the pace of a professional, regulated environment. The position blends structured BAU support with exposure to ongoing improvements, projects, and platform upgrades, making it ideal for someone who enjoys variety and responsibility. A rota-based working pattern applies, including early and late shifts, with occasional out-of-hours support.
Key Responsibilities
- Act as a primary escalation point for end-user technology issues, covering both first- and second-line support
- Diagnose and resolve problems across desktop environments, productivity tools, and collaboration platforms
- Support Microsoft-centric services, including Azure-hosted services and Microsoft 365 user environments
- Ensure meeting room and collaboration technology operates reliably, providing hands-on support for video conferencing and presentation systems
- Assist with basic network operations tasks such as connectivity troubleshooting, patching activities, and performance monitoring
- Manage incidents and requests through the IT service management platform, maintaining clear documentation and accurate updates
- Perform user lifecycle activities, including onboarding, offboarding, access changes, and credential resets
- Provide hardware support across laptops, desktops, mobile devices, and peripheral equipment
- Work closely with senior engineers and specialist teams to escalate complex issues while keeping users informed
- Contribute to internal documentation, support guides, and knowledge articles to improve service consistency
- Participate in technology refreshes, rollouts, and operational improvement initiatives
What You’ll Bring…
- 2-5 years’ experience in a hands-on IT support, service desk, or operational technology role
- Strong practical knowledge of Windows desktop environments and modern workplace tooling
- Experience supporting Microsoft ecosystems, including Microsoft 365 and Azure-based user services
- Confidence troubleshooting AV and conferencing solutions in a corporate office setting
- A solid grasp of IT fundamentals across networking, user access, and endpoint support
- A structured approach to incident handling, with the ability to prioritise effectively under pressure
- Comfort working independently as well as collaboratively within an operations team
- Relevant technical certifications or formal training are advantageous, but hands-on experience is equally valued
- Flexibility to work within a shift-based rota, including early starts and later finishes
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