End-User Platform Engineer
Job Description
[Up to c. £90k Comp Package | Hybrid Working]
Role Overview
We’re supporting a fast-growing proprietary trading firm that relies heavily on stable, well-engineered end-user platforms to support front-office trading, research, and business operations. As the London footprint continues to expand, the firm is adding an End-User Platform Engineer to strengthen local support while helping modernise how client systems are built, managed, and automated. This role sits between high-quality user support and practical engineering. You’ll be the primary technical presence on the ground in London, owning day-to-day support for desktops and user-facing systems while also improving tooling, automation, and processes behind the scenes. It’s well suited to someone early-career who enjoys working closely with people, but who also wants to grow into a more engineering-led desktop/client platform role rather than staying purely reactive...
Key Responsibilities
- Act as the main point of contact for end-user technology issues in the London office, handling requests across chat, tickets, email, and face-to-face interactions
- Diagnose and resolve issues across desktops, laptops, operating systems, applications, and peripherals, escalating only when genuinely required
- Support user lifecycle workflows including onboarding, offboarding, access changes, device provisioning, and software deployment
- Maintain reliable incident handling practices - prioritising issues correctly, keeping users informed, and closing tickets with clear documentation
- Manage and track hardware assets, ensuring devices, accessories, and licenses are recorded and allocated correctly
- Contribute to internal documentation and knowledge articles to reduce repeat issues and improve self-service
- Partner with colleagues in the US and wider IT teams to resolve complex problems and align on standards
- Look for opportunities to automate repetitive tasks and improve how client systems are deployed, configured, and maintained
- Provide a calm, professional user experience in a fast-paced trading environment where downtime matters
What You’ll Bring…
- 2-5 years’ experience in a desktop support, service desk, or client systems role within a professional environment
- Confidence supporting Windows, macOS, and Linux endpoints in mixed environments
- Hands-on experience with endpoint management tools such as Intune, SCCM, Jamf, or similar
- Solid understanding of core IT fundamentals: operating systems, basic networking, identity, and common enterprise applications
- A customer-focused mindset - comfortable working directly with demanding users and explaining technical issues clearly
- Strong troubleshooting instincts and the ability to juggle multiple requests without losing attention to detail
- Interest in automation and process improvement, even if you’re early in applying it day-to-day
- Clear written and verbal communication skills - this role succeeds or fails on trust and responsiveness
- Willingness to participate in an on-call rota as part of a small, collaborative global team
...
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