Endpoint Platform Engineer - Desktop Support
Job Description
[Up to c. $175k Comp Package | On-Site Working]
Role Overview
We’re supporting a highly technical, investment-focused trading firm in New York as they expand their on-site productivity and endpoint capability. This hire will sit within a lean, engineering-led technology team responsible for keeping front-office users operating at peak performance. This is not a traditional helpdesk role. It’s a hands-on, engineering-oriented endpoint position suited to an ambitious early-career technologist who wants exposure beyond basic ticket resolution. You’ll operate across 1st, 2nd and selective 3rd line responsibilities, gaining involvement in infrastructure projects while acting as a visible, trusted technology partner to trading and business teams. The environment is security-conscious and performance-driven. The right candidate will have a genuine interest in how systems work under the hood, a natural curiosity for troubleshooting, and a desire to continuously improve processes through automation...
Key Responsibilities
- Serve as the primary on-site technology contact for front-office and business users
- Diagnose and resolve issues across Windows desktops, endpoint devices and associated systems
- Provide support across laptops, mobile devices (iOS/Android), peripherals and collaboration tooling
- Assist with Linux-based endpoint troubleshooting where applicable
- Take ownership of incidents from initial report through resolution, escalating only when appropriate
- Contribute to systems monitoring, patching and endpoint lifecycle management
- Partner with infrastructure and systems engineering teams on improvement initiatives
- Support onboarding of new users including device builds, access configuration and environment setup
- Identify recurring problems and propose automation or process improvements
- Maintain accurate documentation within ticketing systems and internal knowledge bases
- Participate in an on-call rotation as required
What You’ll Bring…
- 2-5 years’ experience in endpoint, desktop or technical support roles (financial services exposure strongly preferred)
- Strong experience supporting Windows desktop environments in performance-sensitive organisations
- Some exposure to Linux systems is advantageous
- Genuine passion for technology - someone who experiments, builds, and learns beyond the job description
- Security-aware mindset with appreciation for endpoint protection and Zero Trust principles
- Exposure to scripting or automation (PowerShell familiarity helpful but not mandatory)
- Ability to operate across multiple support tiers, not just ticket triage
- Excellent communication skills - articulate, personable and comfortable working directly with traders and senior stakeholders
- Bachelor’s degree preferred
- Ambition to grow into broader systems or infrastructure engineering over time
...
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