Head of IT Services
Europe,
United Kingdom,
London
Permanent
Job ID: 2529
Job Description
[Up to c. £700k Comp Package | On-Site Working]
Role Overview
We’re representing a leading global investment firm hiring a Head of IT Services for its London office - a senior, hands-on leadership role sitting across IT support, end-user technology, infrastructure services and workplace technology. This is a rare opportunity to shape how high-touch technology support is delivered in a demanding, high-calibre investment environment. You’ll lead the UK support function, improve service maturity, drive technology lifecycle planning and work closely with senior stakeholders across a globally distributed business...
Key Responsibilities
- Lead and develop the UK IT Support function, setting clear standards across service quality, delivery discipline and end-user experience
- Oversee desktop, workplace and site-level technology support for a high-performance financial services environment
- Own IT support and property-related technology projects from planning through delivery, handover and ongoing support
- Drive lifecycle management across end-user devices, workplace infrastructure, deployment, maintenance and retirement
- Build strong relationships with senior stakeholders, technology teams, vendors and users across the business
- Improve service workflows, incident processes, automation, documentation and operational resilience
- Manage third-party suppliers, commercial discussions and vendor performance
What You’ll Bring…
- 10+ years’ experience across IT support, infrastructure services or technology operations, with meaningful team leadership responsibility
- Strong technical grounding across Windows, desktop engineering, VDI, VMware, networking, storage/SAN and enterprise support tooling
- Strong academic background (russell group university or international equivalent) in computer science, engineering or another relevant technical discipline
- Proven ability to lead, coach and raise standards across technical support teams
- Experience improving incident management, service delivery processes, automation and operational maturity
- Confidence managing senior stakeholders, competing priorities, vendors and business-critical support issues
- Financial services, hedge fund, investment management, banking or high-performance technology environment experience
- (Preferred) Exposure to Palo Alto, Nimble storage, VDI modernisation, workplace technology or office/property technology projects
...
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