Senior Trading Technology Support Analyst
Job Description
[Up to c. £125k Base Salary + Discretionary Bonus | Office-Led Working]
Role Overview
We are representing a global macro strategy firm looking to appoint a Senior Trading Technology Support Analyst within its London technology function. Working in a small, highly capable team, you will provide high-touch support to portfolio managers, traders, senior executives and technology colleagues across a demanding global investment environment. The position combines hands-on technical delivery with incident leadership, project ownership and mentoring. You will rotate across 07:00-16:00, 08:00-17:00 and 09:00-18:00 shifts, alongside occasional weekend on-call cover and ad hoc international travel. Longer term, the role can develop into the technical number two for the non-US client services function or provide a route into broader systems and infrastructure engineering...
Key Responsibilities
- Provide senior technical support to traders, portfolio managers, executives and global technology teams
- Troubleshoot complex issues across Windows, Microsoft 365, Entra ID, Active Directory, Intune, Citrix and VMware
- Support Bloomberg and other market-data or electronic-trading applications used across the front office
- Own major incidents from initial diagnosis through to resolution, coordinating engineering teams and communicating clearly with senior stakeholders
- Build, configure and deploy desktops, laptops, mobile devices, peripherals and business applications
- Lead hardware, software and platform rollouts across London and other non-US offices
- Mentor junior analysts and contractors, helping coordinate priorities and improve the consistency of support delivery
- Identify opportunities to improve workflows through PowerShell, Python, AI tooling and practical automation
What You’ll Bring…
- Around 5-9 years of experience in senior desktop support, end-user computing, client services or IT operations within a high-performance environment
- Strong knowledge of Windows 10 and 11, Microsoft 365, Entra ID, Active Directory and Intune
- Deep practical experience supporting Citrix, virtual desktops and remote-access technologies
- Proven Bloomberg support experience, ideally alongside exposure to wider trading or market-data platforms
- The judgement and communication skills to support demanding front-office and executive users during time-sensitive incidents
- Experience acting as a senior escalation point, technical lead or mentor within a desktop or end-user support team
- PowerShell scripting capability, strong ServiceNow experience and a structured approach to troubleshooting and documentation
- (Preferred) A relevant degree or technical certification, with additional exposure to Python, Linux, Cisco telephony, Exchange, mobile-device management or AI development tools
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