IT Support Engineer - Microsoft 365 & End User Computing
Job Description
[Up to c. £50k Comp Package | Hybrid Working]
Role Overview
We’re representing an established international group continuing to build greater ownership of its internal technology environment from London. The business operates across multiple global offices, with a Microsoft-based workplace estate spanning Microsoft 365, Intune, Entra ID and Azure, alongside regional managed service partners.
This role will sit at the front of that internal IT function, taking day-to-day ownership of support across the offices managed directly from London. Alongside resolving user issues, you’ll gain broader exposure to endpoint management, identity and access, platform changes, documentation and wider IT projects. The opportunity should suit someone who is comfortable taking responsibility for problems from first contact through to resolution, but also wants to move beyond repetitive service desk work and build broader experience across a modern Microsoft environment...
Role Snapshot
- Roughly 2-4 years of relevant IT support experience, with enough hands-on exposure to work independently across common workplace technology issues
- Take day-to-day ownership of incoming requests across Windows devices, Microsoft 365, business applications, user identity and general connectivity
- Build solid working knowledge across Microsoft 365 and Windows, with enough networking understanding to diagnose common endpoint, access and connectivity problems
- Manage routine user lifecycle activity including new starters, leavers, permissions, account administration and software licensing
- Support the preparation, enrolment and ongoing management of devices within a Microsoft Intune environment
- Work with Entra ID and other Microsoft cloud services as your technical responsibilities and platform knowledge develop
- Own issues through to resolution wherever possible, escalating intelligently while remaining accountable for communication with the user
- Contribute to technology changes, migrations and wider IT projects alongside the broader technology function
- Turn recurring support problems into better documentation, reusable guidance, improved processes or longer-term technical fixes
- (Preferred) Previous exposure to Intune, Entra ID, Azure or a multi-site corporate environment will help, but depth across every technology is not expected from day one
...
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